1.1 Acceptance of Terms
Welcome to Voiagio, an online renting platform provided by S.C. VOIAGIO INTERNATIONAL S.R.L. (“we,” “our,” or “us”). These Terms and Conditions (“Terms”) are a legal agreement between you and Voiagio and govern your access to and use of our website (https://www.voiagio.com) and the services we offer (collectively, the “Platform”). By accessing or using the Platform, you agree to comply with and be bound by these Terms. If you do not agree with these Terms, please do not use our Platform.
We may amend these Terms from time to time, and any changes will be effective immediately upon posting. You are responsible for reviewing the Terms regularly to stay informed of any updates. Your continued use of the Platform after any changes constitutes acceptance of those changes.
2. User Accounts
2.1 Account Creation
To access certain features of the Platform, you must create an account. You are solely responsible for maintaining the confidentiality of your account information, including your username and password. You agree to provide accurate and complete information when creating your account.
2.2 Account Security
You must promptly notify us of any unauthorized use of your account or any other breach of security. We will not be liable for any loss or damage arising from your failure to protect your account information adequately.
2.3 Account Termination
We reserve the right to terminate or suspend your account at our discretion, without notice, if we believe that you have violated these Terms or engaged in any unlawful or unauthorized activities.
3. Listings and Bookings
3.1 Listing Creation
Hosts can create detailed listings for guest houses, short-term rental apartments, and hotel rooms, including property descriptions, photos, availability calendars, pricing, and house rules. Hosts are responsible for ensuring the accuracy of their listings.
3.2 Booking Process
Guests can browse listings and make reservations through the Platform. By making a reservation, guests agree to abide by the host’s specific terms and conditions, including cancellation policies and house rules.
Hosts and guests can communicate through the Platform’s messaging system. However, all communications must comply with our content guidelines, and we reserve the right to monitor and moderate messages for compliance.
3.4 Booking Verification
To enhance trust and security, we may implement a booking verification process, such as identity verification or background checks, for users.
4. Payments and Fees
4.1 Payment Processing
4.2 Service Fees
We may charge service fees and commissions for bookings made through the Platform. These fees will be clearly communicated to you during the booking process.
4.3 Host Fees
Hosts are responsible for setting their own prices for listings and any additional fees, such as cleaning fees, security deposits, or taxes.
4.4 Currency and Pricing
All pricing and currency information on the Platform are displayed based on the host’s selection. Currency conversion rates may apply for international bookings.
4.5 Payment Processing Errors
In the event of any payment processing errors or discrepancies, please contact our customer support for resolution.
5. Cancellation and Refunds
5.1 Cancellation Policies
Cancellation policies vary by host and are specified in the listing details. Guests are responsible for reviewing and understanding the host’s cancellation policy before making a reservation.
Refunds, if applicable, are subject to the host’s cancellation policy. We will facilitate the refund process as described in the host’s policy.
5.3 Disputes over Refunds
Any disputes or disagreements over refunds should be addressed directly with the host. We may assist in facilitating communications between hosts and guests to resolve refund disputes.
6. User Conduct
6.1 Acceptable Use
You agree not to use the Platform for any unlawful or prohibited purposes. Prohibited activities include, but are not limited to, fraud, harassment, copyright infringement, spam, and any behavior that violates these Terms.
6.2 Compliance with Laws
You are responsible for complying with all applicable laws, regulations, and tax obligations related to your use of the Platform.
6.3 Content Guidelines
All content, including listings, reviews, and communications, must comply with our content guidelines. We reserve the right to remove or modify any content that violates these guidelines.
6.4 User Ratings and Reviews
Hosts and guests may leave ratings and reviews for each other based on their experiences. Ratings and reviews should be fair, accurate, and respectful of our content guidelines.
7.1 Data Collection
By creating an account on Voiagio, you agree to receive communications from us, including service-related announcements and promotional materials. You can opt-out of marketing communications at any time.
7.3 Data Security
We implement security measures to protect the privacy and security of your data. However, please understand that no data transmission over the internet or storage system can be guaranteed to be completely secure.
8. Intellectual Property
All content on the Platform, including text, images, graphics, logos, trademarks, and software, is the property of Voiagio or its licensors and is protected by intellectual property laws. You may not use, reproduce, modify, or distribute any content without our prior written consent.
8.2 User-Generated Content
By submitting user-generated content to the Platform, such as reviews, photos, or comments, you grant us a non-exclusive, worldwide, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content.
9. Dispute Resolution
9.1 Dispute Resolution Process
Any disputes or issues arising from your use of the Platform, reservations, or payments will be resolved according to these Terms and applicable laws. We encourage hosts and guests to communicate and work together in good faith to resolve disputes.
9.2 Voiagio’s Role
While we may provide assistance to help facilitate the resolution of disputes, we are not responsible for and do not have control over the conduct of users or the quality, safety, legality, or accuracy of listings and reservations. We do not endorse any users or listings.
9.3 Mediation or Arbitration
In the event of unresolved disputes, you agree to engage in mediation or arbitration, as specified in our dispute resolution policy, before pursuing legal action.
10.1 Termination by Us
We reserve the right to suspend or terminate your account and access to the Platform at our discretion, without notice, for any violation of these Terms or any unlawful or unauthorized activities.
10.2 Termination by You
You may terminate your account at any time by following the provided procedures. Termination does not relieve you of any obligations, including payment obligations, incurred before the termination.
11. Limitation of Liability
We do not warrant that the Platform will be uninterrupted or error-free. The Platform is provided “as is” and “as available,” without warranties of any kind, either express or implied.
11.2 Liability Limitations
To the fullest extent permitted by applicable law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from your access to or use of the Platform.
11.3 Liability Cap
Our maximum aggregate liability for any claim arising out of or relating to the Platform or these Terms shall not exceed the total amount paid by you for the specific booking giving rise to the claim.
You agree to indemnify and hold us harmless from any claims, losses, liabilities, damages, costs, and expenses (including attorneys’ fees) arising out of or related to your use of the Platform, any content you submit, your violation of these Terms, or your violation of any third-party rights.
12. Governing Law and Jurisdiction
12.1 Governing Law
These Terms are governed by and construed in accordance with the laws of [Your Jurisdiction], without regard to its conflict of law principles.
Any disputes or legal actions arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts located in [Your Jurisdiction].
13. Contact Information
13.1 Contacting Us
If you have any questions, concerns, or feedback regarding these Terms or the Platform, please contact us at [email protected].