Welcome to Voiagio (“we,” “our,” or “us”). At Voiagio, we are committed to protecting your privacy and ensuring the responsible handling of your personal information. This Privacy Policy outlines how we collect, use, disclose, and secure your personal information when you use our website (https://www.voiagio.com) and the services we offer. By accessing or using our website and services, you consent to the practices described in this Privacy Policy.

Please read this Privacy Policy carefully to understand our practices regarding your personal information. If you do not agree with the terms of this Privacy Policy, please do not use our website or services.

1. Information We Collect

We collect various types of personal information to provide our services effectively and efficiently. The types of information we collect include:

a. Information You Provide to Us

• Account Information: When you create an account with us, you provide information such as your name, email address, and password.

• Profile Information: You may choose to provide additional information to complete your profile, such as your profile picture, phone number, and other details.

• Booking Information: When you make a reservation, we collect information related to your booking, including the guest’s name, contact details, payment information, and any special requests or preferences.

b. Information We Automatically Collect

• Usage Information: We collect information about your use of our website and services, including your IP address, browser type, device information, and pages visited. We use cookies and similar technologies to collect this information.

• Location Information: With your consent, we may collect location data from your device to provide location-based services.

c. Information from Third Parties

We may receive information from third-party services or partners, such as payment processors, in accordance with their privacy policies and your privacy settings.

2. Payment Information

Please note that all payments made on our website are not directly collected or processed by us. They are processed by a third-party payment processor. We do not collect or store your payment information, such as credit card numbers or other financial details. The payment processor may collect and process payment information in accordance with their own privacy policy and terms of service. We recommend reviewing their policies for more information on how your payment information is handled.

3. How We Use Your Information

We use your personal information for various purposes, including:

• Providing Services: To facilitate your reservations, communicate with you, and provide customer support.

• Improving Services: To analyze and enhance our website and services, including developing new features and improving user experience.

• Marketing: To send you promotional materials and offers that may be of interest to you (with your consent where required).

• Legal Compliance: To comply with legal obligations and resolve disputes.

4. Sharing Your Information

We may share your personal information with:

• Service Providers: Third-party service providers who help us operate, maintain, and improve our services.

• Hosts and Guests: Information may be shared with hosts or guests when necessary to complete bookings.

• Legal and Regulatory Authorities: When required by law or to protect our rights and interests.

5. Litigations and Dispute Resolution

Any issues, disputes, or litigations arising from your use of our platform, reservations, or payments will be resolved in accordance with our Terms of Service. Please refer to our Terms of Service for more information on the dispute resolution process.

6. Your Choices

You have choices regarding the collection and use of your personal information:

• Account Settings: You can review and update your account information at any time.

• Marketing Communications: You can opt out of marketing communications at any time by using the unsubscribe link provided in our emails.

• Cookies: You can manage cookies through your browser settings.

7. Security

We take security measures to protect your personal information. However, please understand that no method of data transmission over the internet or electronic storage is entirely secure.

8. Children’s Privacy

Our services are not intended for individuals under the age of 18, and we do not knowingly collect personal information from children.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the updated Privacy Policy on our website or by other means.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: privacy@voiagio.com